The natural art of selling
The human being, like many other animals show daily in nature, has a great commercial potential. Thus, some species of birds evolved to have bright colors to help them find a mate; some p...
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Listening workshops at Transcom San Fernando improve customer experience
Inspired by the quote “We have two ears and one mouth so that we can listen twice as much as we speak, Transcom San Fernando decided to organize “Listening workshops” for our agents. The ...
Delivering special service to ensure telecom customer satisfaction
At Transcom we always try to adapt our resources to our clients' needs. One example: the added-value services we deliver from our San Fernando site for a leading telecommunications operat...
How Master Class programs improve customer service and increase sales
Good teamwork implies that everybody can learn from his or her teammates, jointly creating and delivering an extraordinary service to our clients. That’s why Transcom San Fernando has dev...
Innovative teamwork in Transcom San Fernando provides business intelligence to telecom client
There are few markets as competitive as the Spanish telecom sector. To point this out; from January to May 2013, more than 2.9 million of mobile portabilities took place in a 55 million a...
Contact centers: Does age really matter?
The vast majority of people in our industry are young. Our San Fernando contact center illustrates this nicely. There are 1735 employees at this center and the average age is 35.2. We enj...
The Wall of Transcom San Fernando
In any business, customer care is one of the "hot spots" of interaction with your target audience. It usually occurs when a customer or potential customer needs to solve a problem or has ...