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Join our Transcom Family as an RPA Developer!

Besides regular Human Workforce, Transcom also invests heavily in digital products where automation of tasks, processes, and customer interactions with various tools is one of the fastest-growing product areas...
Transcom is currently searching for one or more RPA/Automation Developer(s) to extend its current global Digital Process Automation team. 
The role of an RPA/Automation Developer is to understand, document, design, implement and troubleshoot automation with the selected technologies. With a deep understanding of the available tools on the market and considering the preferred set of Vendors, he/she is able to propose the best solutions for a given set of requirements and processes. A successful candidate enjoys working both with process automation as well as building custom apps and solutions.
Transcom works with market-leading automation vendors such as Blue Prism, UiPath, and AutoMate Enterprise, but is also constantly evaluating the latest and most suitable technology stack. As a developer there is a high degree of freedom to select and work with various technologies and the work at hand can vary from light-weighted RPA implementations to advanced High impact solutions.


Responsibilities:

  • Understand business requirements, check the feasibility and give a high-level estimate on the required time and effort for the implementation
  • Design and document various solutions
  • Proactively propose the best solution/vendor based on the requirements and available platforms
  • Implement the automation in the selected platform and perform unit and end-to-end tests
  • Resolve issues and maintain the processes when slight changes are introduced in the process or in the underlying applications
  • Propose process and performance optimizations.

What's in it for you!

  • Career opportunities - growth within the company, both horizontal and vertical
  • Personal and professional development: e-learning, training, and coaching on the job
  • Comfortable atmosphere and supportive team - we strive for collaborative, informal vibes
  • Opportunity to be innovative and pitch own ideas
  • Multicultural communication and best practice sharing


What we are looking for:

  • Bachelor's degree in Computer Science or Computer Programming
  • 2 years of hands-on experience as an RPA/Automation Developer
  • Programming skills (JavaScript server-side is strong merit)
  • Knowledge of ITIL, Project management, and/or Agile methods
  • General knowledge of networks and infrastructure
  • DevOps experience
  • Experience in taking a broad role in an agile development team
  • Consumed and/or developed APIs and web services
  • Good problem-solving skills with an analytical and process-driven mindset
  • Detailed-oriented and able to produce high-quality work and documentation
  • Ability to work in a geographically and culturally diverse environment
  • Desire to improve the business and its processes.
  • Excellent communication skills and a “can-do” attitude
  • Fluency in English, both written and spoken

Preferred:

  • Experience in working with cloud services

  • Experience with UiPath is a plus

  • Network and infrastructure experience

  • Experience in writing software requirements and specifications

  • Business analyst experience

  • Contact center experience.


What Life at Transcom is like!

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists ambitious about making things work. We continuously evolve to be one step ahead by anticipating the newest technology and trends to improve the customer experience from reactive troubleshooting to active solution-finding. It is what we call Smarter People Experiences.
We are 27,000 customer experience specialists at 50 contact centers and a large network of home agents, delivering services to international brands in various industries across 20 countries in 33 languages. We are TRANSCOM!