
We are a global network of local specialists
About Transcom
We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.
We are 30,000 customer experience specialists, at 69 contact centers and a large network of home agents, across 26 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.
Making life simpler by creating smarter people experiences
We are the voice of our clients
– A global service partner who combines passionate human talent with intelligent technology to create smarter people experiences
Passionate about creating smarter people experiences every day
What this means to our…
Interactions that make their lives easy today and every day
Customers who enjoy more, buy more, and come back often
Deeper relationships, inspired employees
An engaged, skilled, and enthusiastic workforce is key to be able to create smarter people experiences and excellent customer service. We understand the value of supporting high performing employees, retaining and investing in our talents.
We offer our employees a stimulating working experience and robust career development opportunities to continuously improve our employees’ skills and foster innovation.
Through our internal career and leadership programs we successfully transform our employees into excellent future leaders and specialists.
Our digitalized recruitment process is an efficient and objective way of making sure we and our prospective employees are a good fit for each other while minimizing any risk of prejudice.
We are proud of the role we play in the lives of our current and former employees. Providing a platform for career development for young talents, our customer care specialists learn to strengthen their communication and technology skills in a dynamic environment.
We are continuously improving, evaluating best practices to achieve more consistent results and outcomes. By doing this, we are driving world class performance and delivery positioning Transcom as one of the key players in the outsourcing and customer experience industry.

Our CSR program Transcom Cares consists of three focus areas: people development, equality & diversity, and community engagement.
We aim to create honest, flexible, safe and comfortable working environments where our people can develop their careers and thrive in their working lives.
We are a forerunner in equality and diversity, focused on attracting and retaining top talent to build a truly global company prepared to meet and deliver towards diverse business cultures in all corners of the world.
We have a strong commitment to the communities in which we operate. Many of our community engagement activities depend on our employees’ passion to contribute their time and energy, making us all proud to work at Transcom.
Transcom fully supports the ten principles of the UN Global Compact with respect to human rights, labor rights, environmental care and anti-corruption work.

About Altor
Altor is a family of private equity funds focused on investing in and developing medium sized companies to create enduring values and make a real difference as a valuable partner for owners and managers in building world class companies. Leading international institutional investors have committed a total of EUR 5.8 billion to the four Altor funds. Altor actively seek to build and develop businesses in partnership with the prior owners and have achieved such co-ownerships in a majority of their investments.
