Roberta Schiappadori Jun 12th, 2020 Innovation

INOVACIJA ZA PONOVNO POKRETANJE TEHNOLOGIJE


Mnoge tvrtke trenutno bilježe porast broja kontakata s kupcima.
Istodobno, zatvaranja i veći izostanci uzrokuju nedostatak resursa koji bi upravljali dolaznim prometom i maksimalnim volumenima.
Iako radimo na povećanju produktivnosti i korisničkog iskustva stvaranjem besprijekornog spoja između ljudi i tehnologije, ipak smo se morali zapitati kako bolje pomoći krajnjim korisnicima i tvrtkama da se nose s trenutnom situacijom?
Usred krize, kada su zemlje i regije pokrenule zatvaranja granica i uvele socijalnu distancu mi smo okupili tim kako bismo razgovarali o utjecaju koji bi navedeno moglo imati na poslovanje naših klijenata i njihovu službu za korisnike.
Preko vikenda utvrdili smo postojeće stanje i komplikacije.
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Stefan Berg Sep 16th, 2019 Innovation

Happy birthday T:Labs!


To meet the demands of a fast moving industry and be at the forefront of innovation to help our clients grow, we are now announcing the birth of T:Labs, an innovation hub that is cross fu...

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Eduardo Valdelomar Apr 10th, 2019 Innovation

Intercompany automation


In a big international company like Transcom, there is a huge volume of intercompany transactions. These operations have a relevant impact in the accounting, taxes and legal reports in ea...

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Jakob Westgren Nov 23rd, 2018 Innovation

RPA - Superpowering your contact center


Robotics Process Automation (RPA) can support your contact center in various ways, some of the core parts where RPA can make a huge difference to your contact center are outlined below. Transcom has worked with automation technologies for many years and has substantial experience in their application e.g. RPA in contact centers.
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Philip Sköld Apr 12th, 2018 Innovation

Transcom’s Live Chat solutions


There has never been a more exciting time to be working with customer experience. We are witnessing the rise of a digital world led by millennials; the most educated, affluent, assertive,...

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Eduardo Valdelomar Mar 21st, 2018 Innovation

Fundaments of Virtual Agents


Virtual Agents in Customer Service Transcom recently announced a partnership with Creative Virtual, a company specialized in self-service customer experience management solutions. One of...

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