Business & Performance

Richard Holden Sep 8th, 2021 Business & Performance

Redesigning Retail To Reflect Post-Pandemic Consumer Behaviour

How do businesses cope up with the new normal? Retail, e-commerce, and direct-to-consumer (D2C) is not just going to revert back to 2019. Some consumer behaviours adopted during the pandemic will remain in place because the customers just prefer the new normal.

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Ma. Corazon Santos Sep 7th, 2021 Business & Performance

Why Great Customer Experience Is Disrupting E-Commerce Competition

Isabella Mongalo recently wrote a detailed whitepaper for Transcom titled: Why Great Customer Experience Is Disrupting E-Commerce Competition. This paper was a deep dive into how the post-pandemic e-commerce environment is dramatically evolving with a more acute focus on the customer experience (CX).

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Helene Ruda Jul 2nd, 2021 Business & Performance

Transcom wins two Platinum Contact Center Awards in Spain

At the 2021 Platinum Contact Center Awards, Transcom was awarded in the category "Best Customer Experience in Banking" for its services provided to BBVA, and in the category "Best Customer Experience in Insurance” for services performed for Zurich.

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Roberta Schiappadori Nov 27th, 2019 Business & Performance

PayPal and Transcom awarded for Customer Experience… twice!

PayPal Customer Service has been awarded twice, first for the Italian market by KPMG and then again for the French market by BETC Digital Transcom and PayPal have been working together si...

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Roberta Schiappadori Oct 31st, 2019 Business & Performance

Transcom Presents to PayPal’s Senior Leaders at their Global Partner Summit in Manila

Transcom actively participated in the annual PayPal Global Partner Summit, held in Manila, Philippines.

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Simon Herruzo Oct 11th, 2019 Business & Performance

Transcom Spain wins the Excellence in Customer Relations Award for the Best Supplier in Commercial Customer Service

In one of the most important galas of the Customer Relations Centers industry, the Gala for the Excellence in Customer Relations Awards, Transcom was awarded Best Supplier in the Commerci...

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Helene Ruda May 29th, 2019 Business & Performance

Transcom North America Achieves Certification to the COPC Customer Experience Standard for a Work-From-Home Technical Support Program

COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, today announced that Transcom North America

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Roberta Schiappadori Mar 11th, 2019 Business & Performance

Transcom wins the 2018 Haier Overseas Service Core Partners Award

During the Overseas Service Summit 2019 held in Qingdao (China) on March 6-8, Transcom was awarded as Service Core Partner by Haier, the global leading provider of white goods and better-...

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Philip Sköld Oct 31st, 2018 Business & Performance

Congratulations PayPal France - Customer Service of the Year

Transcom extends a warm congratulation to PayPal France, awarded Customer Service of the Year in the Payment Solutions category by Viséo Customer Insights.

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Helene Ruda Oct 25th, 2018 Business & Performance

Transcom Poland awarded Call Center Ambassador by CC News

Last week, Transcom WorldWide Poland received the award “Call Center Ambassador” from the industry medium CC News during the Customer Congress Conference in Warsaw.

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